我是否必須成為BeauteNation的會員才可以購物？
是，您必須先登記成為我們的會員。
如何更改我的個人資料包括已認證？
會員可於修改個人資料中修改您的個人資料。如須更改已認證須再認證並會取代原有的號碼。
我身在香港以外的地區，可否於BeauteNation購物呢?
可以，您只要能夠瀏覽及登入我們的網站便可以於BeauteNation購物。
於BeauteNation購物，有哪種付款方式呢？
香港本地付款支援Visa/Master信用卡及PAYPAL；中國內地付款支援Visa/Master信用卡、支付寶。
BeauteNation提供的付款方式安全嗎？
我們為您提供了多種安全可靠的付款方法。簡便安全；如於網上以信用卡付款，交易程序將由第三方的網上付款關閘獨立處理，過程中BEAUTENATION只會存取信用卡號碼的最後四位數字作參考之用，資料絕對保密。
訂單一經確認，可否更改收件地址或時段？
如欲就更改已確認訂單的配送資料，您必須於截單時間(中午12時正)前致電客戶服務主任作出更改，詳情請參閱帳戶管理。
如何查詢訂單狀態？
您可於我的訂單中查看你的訂單資料及狀態，詳情請參閱帳戶管理。
成功確認訂單，但未能收到電郵確認，怎麼辦？
請檢查登記郵箱中的雜件匣或垃圾郵件匣，如欲避免類似情況發生，您可以將info@BeauteNation.com 儲存到您的通訊錄中或將我們的郵件設定為非垃圾郵件。
為何無法成功登錄BeauteNation.com？
我們的網站支援於Internet Explorer 8.0或以上,Google Chrome 23.0或以上及Safari 5.0或以上的瀏覽器上運行，以1024*768解像度為最佳。如無法登錄，我們建議您更改瀏覽器內的Cookies設定及啟用JavaScript，或轉用其他瀏覽器瀏覽本網站。如需協助，請致電 聯絡我們 。
我需為運往內地之商品支付入口關稅嗎？
配送到中國內地的商品將按中華人民共和國海關總署對進出境個人郵遞物品之管理措施，以抽查形式按照貨物規定辦理通關及徵稅，您可能需要繳付附加費或各種稅項，所需的清關時間並不包括於原訂之派送時間內。
在您完成訂單交易後，即表示您願意支付配送到內地之商品的一切附加費、稅項及負責其文件申領事宜(如有)。中國內地的訂單如遇上徵收關稅的情況，顧客需自行支付有關稅款。如顧客拒絕支付稅款並拒收包裹，請自行向中國內地海關申請辦理退運手續。包裹退回一般約需14 – 21 工作天，所有訂單重發或退款需待我們收到退件後方可處理，我們會於退款內扣除相關商品總額的15%手續費，已繳付之運費亦將不獲退回，詳情請參閱關於送貨。
Do I have to become a member before they can BeauteNation shopping?
Yes, you must first register as a member.
Forgot members account password, how do?
You can reset the password in the following ways: Press the Home login> Forgot your password, enter the email address provided by registration, after the reset password will be sent to the e-mail.
How do I change my personal information, including certified?
Members can modify your profile Edit your profile. Such changes shall be certified to be re-certification and will replace the original numbers.
I was in the area outside Hong Kong, whether for shopping BeauteNation it?
Yes, as long as you are able to browse and visit our website will be able to BeauteNation shopping.
In BeauteNation shopping with which payment method?
Hong Kong payments support Visa / Master credit cards and PAYPAL; Mainland China payments support Visa / Master credit card, Alipay.
Payment BeauteNation provide safe?
We provide you with a variety of secure payment methods. Easy and safe; such as online payment by credit card, the transaction procedures by third-party online payment gateway independently, during BEAUTENATION access only the last four digits of your credit card number for reference, the information will be kept confidential.
The order is confirmed, it could change the shipping address or time of day?
To change the order confirmation on the distribution of data, you need to cut a single time before calling (n 12:00) customer service officer to make changes, please refer to our account management.
How to check order status?
You can order in my view your information and order status, please refer to our account management.
Successfully confirmed the order, but failed to receive a confirmation e-mail, how do?
Please check the registration mailbox miscellaneous pieces of junk mail box or box intending to avoid a similar situation occurs, you can info@BeauteNation.com saved to your address book or email unmarked as spam.
Why can not successfully log BeauteNation.com?
Our site support in Internet Explorer 8.0 or above, running 23.0 or higher Safari 5.0 or above browser and Google Chrome, with 1024 * 768 resolution for the best. If you can not sign in, we recommend that you change Cookies settings within the browser and enable JavaScript, or switch to a different browser to view this site. If you need assistance, please call contact us.
I need to pay import tariffs on goods destined for the mainland of it?
Delivery of goods to mainland China General Administration of Customs of the People’s Republic of China will be on the inbound and outbound personal postal articles of management measures in the form of spot checks in accordance with the provisions of the customs clearance of goods and taxation, you may need to pay additional fees or taxes of various required the clearance time is not included within the scheduled delivery time.
After you complete the order transaction, it means that you’re willing to pay for delivery of goods to the Mainland of all surcharges, taxes, and is responsible for its documents to apply for matters (if any). Order Chinese mainland In case of tariffs, customers need to pay the relevant taxes on their own. If customers refuse to pay taxes and reject the parcel, your own to the Chinese mainland to apply for return shipment customs formalities. Parcel return normally takes about 14–21 working days resend or refund all orders need to be processed before we receive back pieces, we will deduct 15% of the total fees related goods in the refund of the payment of freight will also not be refunded, please see About delivery.
