JD.com officially entered the e-commerce field in 2004. In 2019, JD.com’s market turnover exceeded 2 trillion yuan*. In July 2019, JD.com entered the Fortune Global 500 for the fourth time, ranking 139th, making it the largest online and offline retail group in China.
In May 2014, JD.com was officially listed on the Nasdaq Stock Exchange in the United States, and it was China’s first large-scale comprehensive e-commerce platform successfully listed in the United States. In July 2015, JD.com was selected for the Nasdaq 100 index and the NASDAQ 100 average weighted index for its high growth.
Throughout 2019, JD.com’s net income reached 576.9 billion yuan, and net profit attributable to ordinary shareholders reached 12.2 billion yuan, a record high; R&D investment reached 17.9 billion yuan, making it the largest Chinese company to invest in technology one.
JD.com is positioned as a “supply chain-based technology and service company”. Its current business has involved retail, digital technology, logistics, technical services, health, insurance, logistics real estate, cloud computing, AI and overseas, among which core business For the four major sectors of retail, digital technology, logistics, and technical services.
Jingdong Group adheres to the values of customer first, integrity, collaboration, gratitude, hard work and responsibility, with the goal of becoming the most trusted enterprise in the world.
Persevere in the right way to succeed, and take responsibility for creating value for the society
JD.com adheres to the value orientation of “Success in the Right Way”, firmly implements business success with legal methods, and is committed to becoming a company that creates the greatest value for society. Since its inception, JD.com has upheld the core concept of integrity management, adhered to genuine licensed products, promoted quality economy, and became a trusted retail platform for consumers in China; JD.com firmly adheres to the “customer first” service concept and vigorously develops self-built logistics To ensure user experience and become a new benchmark in the world; relying on the hard work and passion of all Jingdong people, Jingdong has maintained a compound annual growth rate of more than 110% for 16 years. Based on rich application scenarios and accurate large-scale data, JD.com innovatively and boldly explored in the fields of digital technology and other fields, creating a development miracle again and again!
At the same time, JD.com does not forget its original intention and actively fulfills its corporate social responsibilities. It continuously strives to promote employment, improve social efficiency, drive high-quality consumption, help the digital transformation of the real economy, support the construction of new rural areas, and promote supply-side structural reforms. Society contributes. As of now, Jingdong Group has more than 220,000 employees, indirectly driving more than 15 million people in employment. Since 2016, JD.com has comprehensively promoted the implementation of e-commerce targeted poverty alleviation work. Through brand building, self-employment, local specialty products, and crowdfunding poverty alleviation models, it has launched poverty alleviation work in poverty-stricken areas across the country. More than 3 million products have been launched in poverty-stricken areas. The turnover of agricultural products for poverty alleviation exceeded 75 billion yuan. Relying on a strong logistics infrastructure network and supply chain integration capabilities, JD.com has greatly improved the industry’s operational efficiency and reduced social costs. By creating high-quality consumption, JD.com uses goods and services as its starting point and technological innovation as its support to drive the digital transformation of the real economy, further assist the supply-side structural reforms, and promote the high-quality development of the Chinese economy. JD.com makes full use of its own advantages, integrates internal and external resources, and collaborates with the government, media, and public welfare organizations to innovate to create value for users, partners, employees, the environment, and society.
JD Retail Group: A user-friendly retail platform based on the supply chain
Jingdong Retail Group adheres to the business philosophy of “credibility-based, customer-centric value creation”, continues to innovate, and constantly creates value for users and partners. As of now, Jingdong Retail Group has more than 300 million active users, and is committed to providing customers with the best supply at the right time and in the right place through a strong supply chain, information, technology and marketing capabilities in different consumption scenarios and connected terminals. Products and services suitable for them.
Over the past 15 years, JD Retail has won the trust of customers by creating the best customer experience in the world and the best efficiency in the industry. JD Retail has completed the entire category coverage, is China’s leading retailer of computer digital, mobile phones, home appliances, consumer goods, and the largest incremental market for more than 2,000 billion yuan brands and more than 270,000 third-party merchants worldwide.
JD.com is China’s largest retail platform for computer digital products. It is committed to creating the ultimate shopping experience for users and has become the largest online retail channel for many well-known computer digital brands. In the second half of 2018, JD.com opened JD.com digital stores in second- and sixth-tier cities across the country, and has opened nearly 300 stores. As the leading domestic online retail platform for mobile phone products and mobile phone peripheral services, JD.com has maintained long-term close cooperation with brands and operators, and jointly promoted the development of 5G ecology, becoming the first channel for 5G mobile phones and other new 3C products. According to the “China Household Appliances Market Report for the First Half of 2019” released by the China Electronics Information Industry Development Research Institute, in the first half of 2019, JD.com became the No. 1 home appliance retail platform with a 22.7% share of the domestic and overseas household appliances online and offline pipelines. Jingdong Supermarket is the leading online and offline supermarket in the Chinese market, and has become the largest retailer in the entire pipeline of many well-known international fast-moving consumer brands. As of April 2019, the cumulative order volume of Jingdong Supermarket exceeded 6 billion orders. In the next three years, Jingdong Supermarket is expected to achieve a cumulative turnover of consumer goods exceeding 800 billion yuan.
Among the categories with high growth potential, by building a global fashion and luxury ecosystem, JD.com is becoming an important partner for top brands at home and abroad to explore the Chinese market. In 2019, nearly 200 global luxury brands have settled in JD.com. At the end of May 2019, Farfetch, the world’s top fashion vertical e-commerce company, officially entered JD Fashion. The fast-growing Jingdong Beauty has attracted nearly 10,000 stores, of which flagship stores account for more than 40%. JD.com has more than 60,000 home cooperation brands, providing consumers with high-quality home improvement, furniture, household products and services. Jingdong Fresh Food, which has a full range of products, has become the largest fresh food retail platform online. It currently has 320,000 SKUs, covering seafood, aquatic products, fruits, vegetables, meat, poultry and eggs, etc., and can provide consumers with food from more than 50 countries and regions. Fresh products, and through the combination of 7FRESH Qixian supermarket online and offline to create the best customer experience for consumers. In November 2019, JD.com officially launched JD.com, the first domestic consumer platform that fully focuses on large import business, to create a reliable one-stop consumer platform for imported goods.
Since 2019, JD.com has fully launched local language-based life services, and is committed to building a platform for consumers to cover real goods and virtual services such as cars, real estate, travel, local life, and auctions. Online-to-offline, high-quality life services covering all needs. In May 2019, JD Health officially announced its independent operation. At present, JD Health has established a complete “Internet + medical health” ecosystem, focusing on users, creating an integrated medical experience for medical treatment, providing four major businesses of medical and health e-commerce, Internet medical, health services, and smart medical solutions. Products and services in the sector. In November 2019, JD Health completed the Series A round of preferred stock financing, with a post-investment valuation of approximately US$7 billion.
Faced with the rapid development of sinking emerging markets, JD Retail has formed a two-wheel drive strategy based on the main station and innovative business “Jingxi”, and integrates online and offline models, with innovative social and community e-commerce, 500 million The above sinking emerging market consumers bring high-quality, low-priced good things. In August 2019, JD.com launched a newly upgraded “big spike” business marketing platform, of which the “Daily Specials” channel focuses on the sinking of pipelines. Jingdong New Channel has covered more than 2,800 county-level administrative regions across the country, helping brand owners to quickly open the sinking channel. 70% of the users of its one-stop B2B ordering platform, Jingdong Storekeeper, come from third-tier and below regions. Jingxi’s business is centered on the comprehensive upgrade of Jingdong’s merger and acquisition business. Based on six mobile channels including WeChat and mobile QQ two billion-level platforms, the high-quality price-to-quality goods and rich social gameplay create a global domain. Social e-commerce platform. At present, Jingxi has deployed 100 industrial belts nationwide.
JD Retail Business provides smart, customized procurement management solutions for governments, enterprises and institutions to help companies improve procurement efficiency and control costs reasonably. Currently, it has over 7 million active corporate customers and is over 85% of the world’s top 500 companies Common choice.
After years of accumulation, Jingdong Retail has become a typical technology-driven retail company. On the basis of digitalization, JD.com continues to promote the development of intelligent capabilities, through various technologies such as big data and artificial intelligence to achieve cost reduction and efficiency increase in the industry, as well as an optimal user experience. For example, JD’s reverse customization (C2M) model reduced product demand investigation time by 75% and shortened the time to market for new products by 67%. JD Retail is the first platform that uses big data and AI technology to control prices, ensuring that consumers can be given the most realistic, stable and competitive prices. The intelligent, full-pipeline compliance network can select the best cost and most efficient order generation path and distribution plan from different scenarios and formats, and has the background performance capability that other platforms do not have. At present, the number of technical R&D personnel of JD Retail has exceeded one third of the total number of employees.
JD Retail has created more than 50 service projects, covering the entire chain of shopping, after-sales and delivery, to provide consumers with high-quality services. JD Customer Service has always adhered to the “customer first” service philosophy. At present, it has more than 10,000 employees and the largest customer service team in China’s e-commerce industry with leading service and technical capabilities, which has become one of JD Retail’s core competitiveness. At the end of 2019, JD.com announced that it would continue to increase its investment in customer service on the basis of accumulating more than 15 billion yuan in customer service in the past decade, to provide consumers with a better shopping experience.
JD Digital Technology Group: Technology helps digitalize industries
Based on data technology, artificial intelligence, Internet of Things, blockchain and other cutting-edge technologies, JD Digital Technology Group has established and developed core digital risk management capabilities, user operations capabilities, industrial understanding capabilities and B2B2C model enterprise service capabilities . The purpose of Jingdong Digital Technology Group’s business is to go from the data to the entity, use digital technology to serve the financial and physical industries, and help related industries realize Internetization, digitization and intelligence, by achieving cost reduction, efficiency improvement, and use. The experience improvement and model upgrade of the individual will eventually achieve new growth and create fair and inclusive social value in the process.
So far, JD Digital Technology Group has completed the layout in the fields of smart city, digital agriculture, animal husbandry, financial technology, asset management technology, digital marketing, digital village, smart robots, etc., serving customers through the personal end, enterprise end, government end . As of June 2019, the company has accumulated services covering 400 million individual users, 8 million online and offline small and micro enterprises, more than 700 various financial institutions, 17,000 entrepreneurial and innovative companies, and government and public service institutions in more than 30 cities.
In terms of globalization, JD Digital Technology Group has not only established AI laboratories in Silicon Valley in the United States, but also actively responded to the call of the national “Belt and Road” policy. It has conducted business layout in Thailand, Indonesia and Hong Kong, China, and will expand to the future. More countries and regions have adopted globalization strategies based on local conditions.
In 2018, Jingdong Digital Technology Group completed the B round of financing with a valuation of more than 130 billion yuan.
JD Logistics Group: Become a global supply chain infrastructure service provider
Jingdong Group started to build its own logistics in 2007, registered a logistics company in 2012, and officially established Jingdong Logistics Group on April 25, 2017. With the mission of reducing the cost of social logistics, JD Logistics is committed to fully opening up the infrastructure, management experience and professional technology accumulated in the past ten years to the society, and becoming a global supply chain infrastructure service provider.
At present, JD Logistics is the only enterprise in the world that owns six major logistics networks of small, medium, large, cold chain, B2B, cross-border and crowdsourced (Dada). With the help of these six large networks in the global coverage and big data , Cloud computing, and the application of smart devices, JD Logistics has created a smart supply chain that includes everything from product sales analysis and forecast, to warehouse entry and exit, to transportation and distribution, with the most comprehensive efficiency and the most scientific algorithms. service system.
JD Logistics operates more than 700 warehouses across the country, and 25 large-scale intelligent logistics centers “Asia No. 1” have used the country’s first 5G intelligent logistics park. Including the cloud warehouse, the total area of warehousing operated and managed by JD Logistics is about 16.9 million square meters. JD Logistics’ large and small and medium-sized items networks have achieved almost 100% coverage in mainland administrative regions and counties. Self-operated distribution services cover 99% of the country’s population. More than 90% of self-operated orders can be delivered within 24 hours. 90% of districts and counties Can achieve 24 hours. At the same time, JD Logistics is focusing on the implementation of the strategic project “Qingliu Project”, from three aspects of “Environment (Planet)”, “Humanities and Society (People)” and “Economy (Profits)”, collaborating with industry and social forces to focus on humanity Sustainable development.
Focusing on “short chain, intelligence, and symbiosis”, JD Logistics adheres to “experience-based, efficiency wins, and technology-driven”, and is currently working with all sectors of society to build a global smart supply chain basic network (GSSC) to create a supply chain industrial platform for Customers provide full supply chain services and technical solutions to provide consumers with “higher speed and more temperature” high-quality logistics services.
Create an integrated Internet technology system of software and hardware
JD.com is a technology-driven company. Since its inception, it has invested a lot of resources to develop its own and reliable technology platform that can be continuously upgraded and centered on application services, thereby driving various businesses such as retail, digital technology, logistics, etc. Growth. JD.com has formed a distinct technology-driven development strategy, created a unique software and hardware integrated Internet technology system, introduced international talents, strengthened core R&D capabilities, established multiple open platforms, and actively provided services to the outside world.
In the core technology field, JD.com is the most in-depth and extensive application and promoter of artificial intelligence technology; JD.com has the longest and highest-quality big data in the entire industry value chain, and has launched a comprehensive application. These technologies continue to innovate and create fruitful results in JD.com’s rich application scenarios: the leading smart supply chain helps the industry to reduce costs and increase efficiency from both aspects of systems and infrastructure, and promotes brands to produce products that users favor on demand; the Internet of Things The application not only brings convenient and smart life to consumers, but also lays a solid foundation for smart logistics, allowing advanced applications such as unmanned vehicles, drones, unmanned warehouses, and distribution robots to liberate people from tedious manual labor; Smart cities provide smart solutions for urban planning and transportation by combining rich data and analysis models. JD Cloud is becoming an important window for JD.com’s opening up and empowerment, promoting the export of a large number of core technologies, solutions and services, and helping the growth of the retail industry.
